Frequently Asked Questions
-
Sales
Q.1 WHAT BOARD IS BEST FOR ME?
A: REVIEW OUR "SURFBOARDS" AND "WAKESURFBOARDS" SECTION FOR DETAILS ABOUT EACH MODEL. CONSIDER YOUR EXPERIENCE LEVEL AND THEN CHOOSE A BOARD THAT WILL ALLOW YOU TO PROGRESS IN THE DIRECTION THAT YOU WANT YOUR SURFING TO GO.
SURFBOARDS
NEW BEGINNER: SPEED EGG (7'0" - 8'0") OR CLASSIC LONGBOARD (8'0"-9'0").
NOVICE SHORTBOARD RIDER: X3 OR WIDETAIL MODELS (3"-5" TALLER THAN RIDER).
INTERMEDIATE SHORTBOARD: X3 MODEL (2"-4" TALLER THAN RIDER).
OLDER / EXPERIENCED: 80's MODEL, QUAD DT, RETROFISH OR 70's CONVERSION.
ADVANCED SHORTBOARDER: X3 MODEL, KATANA, FLY, HOOKTAIL.
ADVANCED LONGBOARDER: COMP MODEL LONGBOARD, LTD, X2 QUADFISH.WAKESURFBOARDS
NEW BEGINNER: COMPOSITE X MODELS, CRUISER.
INTERMEDIATE: COMPOSITE X MODELS, BULLET, F-18.
ADVANCED: BULLET, CONVERT, S2 SERIES, JAMES W. SIGNATURE MODEL.
Q.2 HOW DO I GET A BOARD SHIPPED TO ME??
WE SHIP ALL ORDERS VIA GROUND FREIGHT, UNLESS OTHERWISE PREVIOUSLY ARRANGED BY OUR SALES DEPARTMENT. COST WILL VARY DEPENDING ON YOUR LOCATION, TO RECEIVE A SHIPPING QUOTE YOU WILL NEED TO PROVIDE THE FOLLOWING INFORMATION:
YOUR NAME, CONTACT INFO, SHIPPING ADDRESS, LENGTH AND TYPE OF BOARD TO BE SHIPPED.
REQUEST A QUOTE
* SHIPPING TO A BUSINESS LOCATION IS GENERALLY $20-$40 CHEAPER THAN A RESIDENTIAL LOCATION.Q.3 CAN I GET A BOARD EVEN IF IM OUTSIDE OF THE UNITED STATES?
LIMITED SHIP ZONES OUTSIDE OF THE USA, PLEASE CONTACT US FOR MORE INFORMATION.
Q.4 I'M NOT SURE HOW TO FILL OUT SOME OF THE SECTIONS ON THE ORDER FORM, WHAT SHOULD I DO?
THE MOST IMPORTANT THING IS TO FILL OUT ALL YOUR CONTACT INFORMATION ON THE FORM AND WHAT LENGTH AND MODEL OF BOARD YOU ARE INTERESTED IN. IF YOU LIKE WE CAN FILL IN THE REST BASED ON YOUR HEIGHT AND WEIGHT. IF YOU WOULD LIKE US TO-OR IF WE ARE UNSURE ABOUT ANYTHING, WE WILL CONTACT YOU PRIOR TO BUILDING YOUR BOARD.
Q.5 I WANT AN AIRBRUSH DESIGN ON MY BOARD, HOW MUCH WILL IT COST?
AIRBRUSH DESIGNS ("COLOR") VARY IN PRICE BASED UPON NUMBER OF COLORS AND PATTERNS USED. THE BEST THING IS TO SEND IN A PICTURE AND/OR DRAWING WITH A WRITTEN DESCRIPTION OF THE DESIGN. MAKE A NOTE ON THE ORDER FORM IF YOU WOULD LIKE US TO QUOTE THE COST PRIOR TO HAVING IT SPRAYED. SOLID ONE (1) COLOR: $20-$40 (PENDING SIZE OF BOARD).
RAIL SPRAY AND SECOND COLOR DECK FADE: $30-$50 (PENDING SIZE OF BOARD).
MULTIPLE COLORS AND FADES: $40-$100 (PENDING TYPE AND SIZE OF BOARD).
CUSTOM ARTWORK BY DAVE SERRANO: CUSTOM QUOTES STARTING AT $75.Q.6 HOW LONG WILL IT TAKE TO GET A BOARD MADE?
PLEASE ALLOW 3-5 WEEKS FROM THE TIME WE RECEIVE YOUR DEPOSIT. DUE TO THE HANDCRAFTED AND CUSTOM QUALITIES OF OUR SURFBOARDS-TURN AROUND TIMES CAN VARY FROM BOARD TO BOARD, DEPENDING ON MODEL TYPE, OPTIONS CHOSEN AND TIME OF YEAR*
* DURING OUR SUMMER SEASON, CUSTOM ORDERS MAY TAKE UP TO EIGHT WEEKS FOR DELIVERY.Q.7 CAN I PAY BY CREDIT CARD?
YES, WE ACCEPT VISA, MASTERCARD, DISCOVER AND AMERICAN EXPRESS.
-
Board Care
Q.1 WHAT IF I DAMAGE ("DING") MY BOARD, WHAT SHOULD I DO?
YOU CAN DO A SEARCH ONLINE FOR A REPAIR SHOP IN YOUR AREA. MOST SURF SHOPS EITHER PROVIDE THIS SERVICE OR CAN REFER YOU TO SOMEBODY THAT DOES. WE ALSO OFFER DING REPAIR KITS ON OUR ONLINE STORE
Q.2 I'M TRAVELING BY PLANE AND WANT TO BRING MY BOARD. WHAT IS THE BEST WAY TO PROTECT IT FROM GETTING DAMAGED?
THERE ARE SEVERAL DIFFERENT COMPANIES THAT MAKE TRAVEL BAGS FOR SURFBOARDS WITH A VARIETY OF OPTIONS AND FEATURES. PADDING YOUR BOARD WITH YOUR TOWELS AND SWIMWEAR IS HIGHLY SUGGESTED. BUT WATCH OUT FOR ANY ZIPPERS AND HARD OBJECTS THAT COULD CAUSE DAMAGE WHILE IN TRANSIT. PIECES OF CARDBOARD CAN ALSO PROVIDE GREAT LIGHT WEIGHT PROTECTION.
Q.3 HOW LONG SHOULD I LET MY NEW BOARD CURE BEFORE I RIDE IT?
WE SUGGEST LETTING YOUR BOARD CURE FOR AT LEAST SEVEN (7) DAYS. PLEASE READ THE CARE INSTRUCTIONS PROVIDED WITH YOUR BOARD PRIOR TO RIDING.
